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 How To Order
By Web: Place your order from this secure and easy-to-use website.By Phone: Call Toll-Free 1.800.293.8710 anytime, day or night, even on holidays. Please be sure to have your credit card handy when you call. By Fax: Dial 337-365-4137 anytime, day or night, even on holidays to fax your order. Please do not include your credit card information. A representative will contact you once your order is processed. Payment Options For your convenience, we honor MasterCard, Visa, American Express and Discover credit cards. Naturally, you may pay by company check, if you prefer. Gift Lists When providing us with the names and addresses of gift recipients, please be sure information is accurate and up to date. Please delete unwanted names...add new names and addresses...and update any addresses that have changed since you last sent gifts. We cannot be responsible for gifts that are not received due to inaccurate name and address information provided to us. Perishable Product Return Policy Most of the products that we ship are highly perishable. It is crucial that we have the information we need to deliver a superior experience to you and/or your recipients. Incomplete, incorrect or missing information can result in major delays and/or tragic spoilage. It is very important that we have current, complete and correct shipping addresses to guarantee delivery. We will not be responsible for replacement or refund of orders with incomplete or invalid addresses or products sent to recipients who are not available to accept the product or who refuse the product. If we accept a returned or refused product we will contact you as soon as possible. In order for us to reship your product you will be charged the entire cost of the item plus the shipping expense to have the product reshipped. In order to guarantee freshness, we will not ship the same returned perishable product a second time. If a perishable product has been returned or refused for shipment, an entirely new perishable product will be reshipped in its place. Please be mindful of this important policy and take the time to double check all shipping addresses before placing your order. Thank you. Product Substitutions In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge. International, PO Boxes, APO Boxes and FPO Boxes Shipping We will gladly ship any of our products to International, PO box, APO box or FPO box destinations. You will have to call our customer service hotline, toll free, at 1-888-365-4136 to obtain a quote before shipping. Please expect an additional surcharge over and above normal shipping rates to accommodate these special deliveries. Holiday Gift Delivery Holiday gift orders are generally shipped during the second week of December to arrive in time for the holiday. If you wish your gifts to ship on a different schedule, we'll try to accommodate your request. Please call our Customer Service department toll-free at 1.888.365.4136. Pricing and Discounts Volume price discounts are available for orders of 500 or more. Please call toll free 1-888.365-4136 for special pricing. Shipping Chocolate During Warm Months Due to the extreme heat we experience here in Louisiana, from April through October, we insist on shipping all chocolate pecans and pecan chocolate chunk cookies with additional packaging and overnight shipping methods to ensure a safe delivery, regardless of the shipping location. An additional $35 per order will be added to each shipment to cover these expenses. We are always happy to offer alternative selections if you prefer. |
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